Customer Support

Apartment by Oncovia

Our Customer Support, 100% dedicated to you

Our customer service is accessible, reactive, but most of all, here to listen to your questions, remarks and suggestions. Listening and talking are essential to us as we like to maintain a close bond with our customers and are constantly working towards creating a strong relationship based on trust.

Oncovia’s principal aim is to provide a dedicated and attentive customer service, such as personalised assistance and advice pamphlets delivered with your parcels. Everything has been considered so that your life is made easier during this difficult time. The customer service is there to look after you and ensure that everything goes smoothly.

We are available from Monday to Friday, 10am to 6pm CET, by telephone at +44 (0) 330 808 0782 or by email at

And if you ever you are in Paris, you can always book an appointment to visit our private boutique, Apartment by Oncovia.