FAQ - All your questions during cancer treatment.

All sizes listed on our website are UK sizes. Please refer to the Size Guide available on each bra page to help you choose the right bra size.

How do I know if products are available?

As for delivery times, orders are shipped within 48 hours if all items are in stock. For products that are out of stock but can be ordered, the delivery time is 15 days. The delivery time will appear on the product page below the ‘Add to basket’ button.

Your order can only be modified or cancelled if it has not yet been processed for shipment by our team. You will need to contact customer service by email at support@oncovia.com to inform them of your request. If your order has not yet been processed, customer service will review your request and cancel or modify your order. However, if your order has already been processed, you will need to request a product return. Please note that return shipping costs are the responsibility of the customer.

Once your order has been confirmed, you will receive an email from Oncovia’s customer service with a summary of the products you ordered, the total order amount, as well as your delivery address. If you have not received this email, do not hesitate to check in your Spam. Another way to check if your order has been validated is to connect to your Oncovia account and click on “My Orders”. If your order has been accepted, it will show up in your order list with all the details.

If all the products are in stock, your parcel will be sent out within 2 to 5 days, following your order. For the products that can still be ordered even though they are out of stock, the delivery delays are between 10 to 15 business days. More information will be shown under the “Add to Cart” button on the product page. If you have any doubts, please do not hesitate to contact our customer service, they will be able to provide you more information. We do not send partial orders: if a product is not in stock, we will wait for the product to be received before sending the full order.

If you have forgotten your password, all you need to do is click on “My Account” at the top of the page and then “Forgotton Password?”. You will then need to fill in the email address already associated with your account. An automatic email will then be received with your new password. If you wish to change the password, connect to your account with your new password and go to “My Personal Information” to change your password.

To update your personal account information, connect to your account (“My Account” at the top of the page). To change your password, email address, first name, last name or birth date, click on “My Personal Information”. To change your address, you can click on “My Addresses” and follow the instructions.

When you create a new account, if you wish to receive the newsletter, all you need to do is tick the box “Sign up for our newsletter!” in the section “My Personal Information”, after filling in your first name, last name, password and date of birth.

There are 2 options available to unsubscribe from the newsletter: You can unsubscribe directly via the newsletter that you have received by email by clicking on “Unsubscribe” at the bottom of the page and then fill in your email address You can send an email to us stating the email address that must be removed from the mailing list and we will remove you from the list

All your Oncovia personal account information is used for commercial purposes only relating to Oncovia. You have the right to access, modify, rectify or delete this information at any moment. All you need to do is contact Oncovia directly via telephone, email or the contact section. How does the confidentiality policy work? We pay attention to making sure that our customer’s personal data is fully protected. We commit to not revealing any of your private information except under exceptional circumstances, in which case, you will be informed and have the right to refuse.

Oncovia offers you the possibility to pay online with a debit/credit card. Payments are always made in Euros. We also accept payments via Paypal. For all payments via bank transfer, please contact the customer service directly.

Firstly, you should double-check your debit/credit card details and information provided to Oncovia. Then retry the payment procedure. You can also contact your bank directly to check if your payment threshold has not been passed. If the problem persists, please contact our customer service.

For Oncovia, payment security and customer information confidentiality are very serious matters. It is for this reason that we use a SSL secured payment method (Secure Socket Layer) that encrypts your bank details when they are transferred. Your bank details are only transmitted over the Internet once they have been encrypted, this means that they are coded so that the details are completely indecipherable. You can see when the transmission has been encrypted by the software if the lock symbol is visible in your browser. The transaction is made through the payment system Be2bill, a Rentabiliweb Europe brand. Be2bill follows the latest security standards and is never in possession of your bank details. This information is directly transferred to our banking partner via the SSL technology which guarantees a 100% secured payment.

We have chosen Colis Privé and Chronopost Shop2shop for deliveries in France and UPS and Chronopost for international deliveries.

You can follow your delivery progress with the tracking number and information provided to you by email. This information is based on the delivery option chosen during the order process.

If you are not available for home delivery, your package will either be left with your doorman or neighbors, or sent to your post office or a pickup point. You may receive an email or text message, or your delivery driver may leave a delivery notice in your mailbox to let you know which post office or pickup point you can collect your package from. Remember to bring ID with you so you can collect it. 

Please note that if the package is left at a pickup point, we may not be able to reschedule delivery. 

In the case of an article being forgotten or damaged, you can let us know by email at support@oncovia.com. Our customer support team will find the best solution for you.

If you wish to return a product, you must make a request directly via the website in “My Account”>“My Orders” by email at support@oncovia.com. Please note that all returns are at the customer’s expense.

All items ordered on the website may be returned except for:

• Cosmetic products
• Used products
• Sterile medical devices

All items must be returned in their original packaging, unopened, unworn (except for trying on) and with their original labels still attached (both fabric and cardboard labels).

We reserve the right to refuse a return if it does not meet the necessary conditions. 

You can request a return for 1 or more products within a delay of 30 days after receiving your order.

Within a delay of 14 business days after receiving the returned articles, we will proceed with a reimbursement directly to the debit/credit card used during the payment of your order.

For each person referred, the referrer receives an €8 voucher for their next order. When placing their order, the referee enters the email address of the person who referred them when filling in their details. Once the referee's order has been completed, the referrer will automatically receive their discount code (excluding promotions) by email. Please note that the referrer must have previously placed an order with Oncovia.

You can use your voucher on the entire Oncovia website. Simply enter your voucher code during the first step of the ordering process. It can be combined with other promotional offers. These discount vouchers are valid for one year.

You can, of course, become a sponsor yourself, provided you are an Oncovia customer.

We take particular care to ensure that our customers' personal data remains as confidential as possible. We undertake not to disclose your information except in exceptional circumstances, in which case you will be notified and will have the right to object. We disclose the contents of customer accounts and other personal information when we are legally obliged to do so or if such disclosure is necessary to enforce and apply our Terms and Conditions of Sale and other agreements, or to protect the rights, property or safety of oncovia.com or those of users of the oncovia.com website.